Linen change

In the hotel rooms, the bed linen is changed at least twice a week. On special request, a daily exchange can be arranged for a special fee of HUF 5,000/exchange. Please contact the Reception with your request.

Accessible room

Our hotel – in accordance with international conventions – provides category A barrier-free access for our guests with reduced mobility in the 4* wing.

ATM

There is an OTP ATM in front of the hotel.

Check in

The rooms are available to our guests from 14:00 on the day of arrival. Early arrival is possible for an extra charge based on prior agreement with the reception. Fee: between 10:00 a.m. and 2:00 p.m.: HUF 3,500/hour

Check out

Please check out the room by 10 a.m. on the day of departure. If you wish to leave your room at a later date, it is possible for a fee, please contact the reception. Fee: between 10:00 a.m. and 2:00 p.m.: HUF 3,500/hour

Shoe cleaning

An automatic shoe shine machine can be found next to the hotel’s main entrance. Shoe care can be ordered at the reception.

Package storage

It can be used free of charge at any time with the help of the Reception on the ground floor.

Package delivery

We will deliver your luggage to your room upon request.

Smoking

Smoking is prohibited throughout the hotel, including on room balconies. We provide the area in front of the hotel for our smoking guests.

Wake-up call

You can request a wake-up call in person or by phone from a colleague at the reception.

Other consumption

Food and drinks consumed in addition to the basic service in the hotel and wellness areas can be charged to the room bill. Food and drinks not purchased in the hotel can only be consumed by the Guest in the hotel room, while protecting the equipment. Any damage caused to the equipment must be compensated by the Guest.

Electricity

The electricity is 220 V/50 Hz. Please use the bathroom outlet only for use with electric shavers. Please use the other electrical consumers via the room plugs.

Other tools

The following can be requested at the reception for a separate fee: toothbrush, toothpaste. A shoehorn can be requested free of charge. An umbrella is temporarily provided free of charge on request.

Restaurant

A buffet breakfast: every day 7.00-10.00

If you want to have breakfast before 7:00 a.m., please let the reception know if you want a cold pack the day before.

A’la carte restaurant: every day 11.00 – 21.30

Half-board: 18.00-20.00

One-time and unlimited food consumption is provided from the breakfast and dinner buffet tables, however, please do not take food from there for later consumption. Otherwise, the price of the meal will be charged again to the room bill.

In our hotel, we do not serve alcohol to guests under the age of 18.

We would like you to appear in the restaurant in appropriate attire.

Payment methods

• cash
• debit/credit card: VISA, Mastercard, Maestro, Amex
• with our contracted corporate partners: bank transfer

You have the option of adding your restaurant consumption to your room bill by presenting your card holder, please let our colleagues know this in advance when ordering.

Bathrobe, wellness towel

The use of the bathrobe is included in the room price, depending on the package type.

In case of extra bed, bath robe is not included in the price.

Price: HUF 3,500/pc

Wellness towels can be requested free of charge at the reception.

Cot/extra bed services for families with small children

We can provide cots for small children and extra beds for older children in our suitable rooms.

A bathtub can be requested free of charge for small children

A high chair can be requested free of charge at meals.

Children’s paddling pool and playground in the summer season.

Hair dryer

It is part of the equipment of the room.

Pets

We accept small pets (max 5 kg) for an extra charge in our standard rooms: 5.000 HUF/pet/night. Please make arrangements at the reception.

We cannot accept pets in the Superior wing. Thank you for your understanding.

Internet

Wireless internet is available free of charge for our guests in the hotel’s rooms, restaurant and conference rooms.

Bath foot towel

It is located in the bathroom in front of the shower.

Maintenance

Please let the Reception know if any equipment in your room is not working or needs repair.

“Please don’t disturb me!”

If you do not want your peace of mind to be disturbed, please use the “Do not disturb!” sign in the room. inscription board. Please hang the sign on the handle.

Conference room, banquet facilities

We undertake further education, trainings, company meetings, business meetings up to 250 people, and weddings for a separate fee.

Air conditioning

Please take care to close the windows and terrace doors! The common areas are air-conditioned.

Minibar

4* wing with soft drinks and spirits in all rooms. Please settle the minibar bill when you leave. It is charged based on weight loss.

Laundry service

You have the option to clean your clothes. Business hours: every day of the week. For more information about our laundry services, please contact the reception.

Medical emergency, pharmacy

If you have a health complaint or feel unwell, please contact a specialist. Our reception will be happy to inform you about the contact details of the nearest hospital and pharmacy.

Complaint

Please contact the Reception with your complaints and comments during your stay so that we can remedy any problems as quickly as possible.

Parking

The hotel’s own parking lot can be used free of charge in the area behind the hotel.

Paid parking area

• In front of the hotel: HUF 3,500/car/night
• Behind the hotel, closed: HUF 4,000/car/night

Reception

We ensure the peace of mind of our guests with a 24-hour concierge service.

Programmes

Cultural, sports, medical and entertainment opportunities await our guests in the immediate and wider surroundings of the hotel. Information materials are available at the reception.

Radio

You can listen to the radio through the television.

Event organization

We undertake full-scale, professional management of events. For more information, contact the Reception.

Dresscode

We ask our guests to follow the general dress code.

Computer and computer assistance

If you have a technical problem, contact our colleague at the reception with your request.

Sauna infusion

Prepared at the back sauna every day at 4:00 p.m.

Safe, central safe

It is located in the rooms of the 4* wing, which can be used free of charge. Please read the user manual carefully before using. Please leave it open when you leave.

We are not responsible for items placed outside the safe.

If you want to keep your valuables more secure, you can use our central safe, for which we do not charge a separate fee. Please contact our colleague at the reception with your request in this direction.

Bathroom chair

If you need a bathroom chair, please let the reception know.

Laundry bag

It is located on the bottom shelf of the room closet.

Booking

You can book your next visit at [email protected].

Room key

The hotel rooms are opened with a magnetic card. The electricity in the rooms can also be operated with the magnetic card. To start the electrical equipment in the room, please insert the magnetic card into the dedicated slot next to the door. We would like to draw your attention to the fact that the room sockets only work in this case.

Room service

In our hotel, room service is available during the opening hours of the restaurant, between 12.00 and 21.30. Please call the restaurant: 195, +50% of the restaurant price

Housekeeping

Daily cleaning is carried out between 10.00 and 14.00. If you request cleaning at a different time on the given day, or if you do not request cleaning at all, please call our colleague or use the special card that can be hung on the doorknob.

Blanket, pillow

Please let our colleagues know if you need a spare pillow or blanket.

Lost and found

Please contact our colleagues.

Taxi / Transfer service

If you need a taxi or transfer, please contact the Reception for more information and prices.

Phone

• Reception: 190
• Restaurant: 195

Call another room: key in the requested room number.

From the rooms, by pressing the call button 9, you get a line which can only be used to make an emergency call.

Television

All rooms are equipped with LCD televisions, multilingual channels are available to our guests. The programs can be viewed on teletext.

TV channel offer